GX Technology : Playspan (SOW)

Current Subscription term and price

Payment account associated with current subscription

Subscription status for a product

Active: paid in good standing and not expired

Delinquent: active, but payment is failing

Cancelled: inactive due to immediate cancelation

Expired: inactive due to expiration

Order purchase/redemption dates

Order cancellation dates

Order cancellation reasons

Order expiration dates

Successful payment transaction dates

Failed renewal payment transaction dates: excludes failures to authorized during purchase flow

Payment chargebacks

Renewal status: will or will not renew

Renewal status: next renewal date

Renewal status: next renewal term

Renewal status: new renewal price

Billing Info: Current payment method selected

Billing Info: Last four of current payment account

Billing Info: Billing address

Billing Info: Phone number

Billing Info: Email

Gift Info: Subscription order history

Gift Info: Payment history

Gift Info: Redemption status (whether or not it has been redeemed)

Gift Info: Ability to purchase (upsell or downsell) using an existing payment account on file on behalf of the customer

NON PCI transactions: redeem free time, prepaid, or gift codes on behalf of the customer

NON PCI transactions: expand money stored in customer credit account (exchange for real-world or virtual items)

NON PCI transactions: issue free time to a customer (comp)

NON PCI transactions: ability to redeem any free time, prepaid, or gift code on behalf of customer

NON PCI transactions: ability to cancel individual orders or entire subscription chains (any payment on file)

   - for entire payment

   - for a fraction of payment

    - Never for more of payment

NON PCI transactions: cancel gift subscriptions

NON PCI transactions: reverse redemption of any free time, prepaid, or gift subscription code

NON PCI transactions: disable subscription renewal

NON PCI transactions: history of all emails sent to the customer regarding purchases, payments, and expiration

NON PCI transactions: ability to re-send emails previously sent to the customer regarding purchase, payment, and expiration (in all regions, languages, and to alternative email address if needed) 

NON PCI transactions: ability to apply custom notes to the customers account, including gift subscriptions

NON PCI transactions: search by name associated with a credit card

NON PCI transactions: search by credit card number: last four digits only

NON PCI transactions: search by billing address

NON PCI transactions: search by phone number

NON PCI transactions: search by email

NON PCI transactions: Transaction ID

  - credit card transaction reference numbers

  - PayPal transaction IDs

  - Free time, prepaid or gift codes

NON PCI transactions: search results shall be associated with related subscription orders and payments, including gift purchases