GX Technology : Flurry Email Subsystem (PHP)

Vital Stats

Overview

The email system was inherited from what was written for Teamtools pre-2009. Written in PHP it lives directly on the mail server (mail01.lv2.clubpenguin.com) oand parses incoming emails based on the list of accounts located in the local MySQL database instance.

Features:

• Automatically blocking specific email addresses or whole domains (see Adding Email Addresses to the Spam Blacklist)
• Discarding bounce messages from other mail servers (see Database logging of bounced email addresses)
• Creating new tickets from emails sent to the handled email accounts (see Flurry List of Account Categories)
• Attaching responses to an existing ticket/support thread
• Daily health check validates the following states:
  
  • Emails are not backing up in any particular queue
  • Emails are being processed for each queue at least one per day
  • All directories exist (for Maildir processed accounts)
  • All POP3 accounts exist and are accessible (for POP3 processed accounts)
  • Check that all emails are getting transferred to the support.ticket database
  • Check if any fatal errors are showing up in the logs