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Redirect to home page of help centre OR redirect to appropriate help site article URL:

Home page to potentially self serve or to the app/site feedback form?

- abc.com/roku/feedback

- abc.com/appletv/feedback

- abc.com/samsung/feedback

- abc.com/firetv/feedback

- abc.com/androidtv/feedback

 

Activation: 

direct to: https://support.abc.com/hc/en-us/articles/360039007052-How-do-I-sign-in-to-my-TV-provider-on-a-TV-connected-device-

 

- https://abc.com/activate/feedback/roku 

- https://abc.com/activate/feedback/appletv

- https://abc.com/activate/feedback/androidtv

- https://abc.com/activate/feedback/firetv

- https://abc.com/activate/feedback/tizen

 

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1) Same Q as above (for when app updates)

2) Until apps update, need redirects for:

 

abc.com/roku/feedback

abc.com/appletv/feedback

abc.com/samsung/feedback

abc.com/firetv/feedback

abc.com/androidtv/feedback

 

Activation: 

 

https://abc.com/activate/feedback/roku

https://abc.com/activate/feedback/appletv

https://abc.com/activate/feedback/androidtv

https://abc.com/activate/feedback/firetv

https://abc.com/activate/feedback/tizen

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Selects More -> FAQ (dropdown)

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OTT Devices 

Roku

AppleTV

Android TV

Fire TV

Smart TV

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1) when app updates: redirect when they guest selects \"Support\" or to \"Contact Support rather than feedback\"?

2) under the app updates are there redirects needed (like OTT)

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Update Contact footer link on:

- ABC.com

- ABCnews.com

- TV Provider page

*Maybe changing to \"Help\" or \"Support\"?

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Directs to home page of support.abc.com

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Example:

 

Form is based on the article. The only one that I found about show feedback was:

 

How do I submit feedback on an ABC show?

 

Could be pinned on Home page as a top question: Edited to say \"click here to submit Programming/Show feedback\" which will load the SalesForce Form

 

Below the form will have the other redirect options *Programming Feedback or App/Site issues options will be hidden accordingly eg so if a person is on the App/Site form, it will not appear in the list below):

 

Find Help with the Following:

 

- Programming Feedback (goes to SF form)

 

- App/Site Issues (goes to ZD form)ABC Local Stations (https://abc.com/news/local-stations/contact-your-local-abc-station)

 

- Digital Closed Captioning (https://abc.com/closed-captioning)

 

- ABC News Feedback (https://abcnews.go.com/contact)

 

- ESPN Feedback (https://www.espn.com/espn/news/story?page=contact-index)

 

 

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