This page tracks all users in GX Zendesk instances who have data export permissions (any role with "view and edit reports" permission) and/or admin roles.
Admins who add users with view&edit reports permissions will track the role change below.
If a user needs to be upgraded to admin role, it should be requested by emailing dcpi.dl-gx.help.tech@disney.com .
| Name | Zendesk Role | Reason | Date added | Date removed |
|---|---|---|---|---|
| Jacquie Armstrong | administrator | Owner of instance | 2017 | |
| Derek Gieselman | administrator | Producer for GX Tech Team | 2017 | |
| Stephen Belleau | administrator | Admin for GX Tech Team | 2017 | |
| AJ Bouchard | administrator | Admin for GX Tech Team | Mar 2018 | |
| Marc Heinze | administrator | Admin for EMEA | 2017 | |
| Ian Field | administrator | Developer for GX Tech Team | 2017 | June 2018 |
| Curtis Dodd | administrator | Developer for GX Tech Team | 2017 | |
| Darlesson Oliveira | administrator | Developer for GX Tech Team | June 2018 | |
| Nova Pelletier | administrator | Requires admin role to manage agent licenses and view CSAT reports | June 2018 | |
| Brandon Williams | administrator | QA Testing for GX Tech Team | 2017 | Aug 1, 2018 |
| Connor Hussey | administrator | QA Testing for GX Tech Team | June 2018 | Aug 1, 2018 |
| Brian Curley | GX Operations | GX/Finance manager - can add & edit reports. | 2017 | Sept, 2018. |
| Ted Wannop | GX Operations | GX analyst - can add & edit reports | 2017 | |
| Kris Siewert | GX Operations | GX analyst - can add & edit reports | 2017 | |
| Rob Brandon | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Laura Beasty | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Jess Lowe | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Tracy Buoncuore | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Tilly Ingleby | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Charlotte Jones | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Benjamin Crampton | Guest Services Manager (Disney) | EMEA team manager - can add & edit reports | ||
| Daryle Assman | GX Management | Sr Manager GX | Oct 2018 | |
| Janaya Cassidy | Admin | For QA | Oct. 24, 2018 | |
| Ricardo Melgoza | GX Operations | GX Product Management | Oct. 30, 2018 | |
| David Mayernik | GX DATG Stakeholders | Can add & edit reports | April 25, 2019 | |
| Han Kim | GX DATG Stakeholders | Can add & edit reports | April 25, 2019 |
| Name | Zendesk Role | Reason | Date added | Date removed |
|---|---|---|---|---|
| Han Kim | administrator | Owner of instance | 2016? | |
| David Mayernik | administrator | ABC Client Relations Manager | 2016? | |
| Alexis Arencibia | administrator | Was already admin before GX Tech Team involvement | 2016? | |
| QA - Quality Logic | administrator | Unknown, was already admin before GX Tech Team involvement | 2016? | |
| Disney ABC | administrator | User for API ticket form | 2016? | |
| Derek Gieselman | administrator | Producer for GX Tech Team | 2017 | |
| Stephen Belleau | administrator | Admin for GX Tech Team | 2017 | |
| AJ Bouchard | administrator | Admin for GX Tech Team | 2018 | |
| Marc Heinze | administrator | Admin for EMEA Team | 2017 | |
| Curtis Dodd | administrator | Developer for GX Tech Team | 2017 | |
| Kris Siewert | administrator | Analyst for GX team | 2017 | |
| Nova Pelletier | administrator | Requires admin role to manage agent licenses and view CSAT reports | June 2018 | |
| Brian Curley | Team Leader | GX/Finance manager - can add & edit reports. | 2017 | Sept 2018 |
| Michael Clarke | Team Leader | GX Team Leader - can add & edit reports | 2018 | |
| Shannon Fieber | Team leader | GX Team Leader - can add & edit reports | 2017 | |
| Mark Demers | Team Leader | GX Product Support Specialist - can add & edit reports | 2017 | |
| Bonnie Esson | Team Leader | GX Team Leader - can add & edit reports | 2017 | |
| Cody Siegmann | Team Leader | GX Team Leader - can add & edit reports | July 2018 | |
| Sara Dunbar | Team Leader | GX Team Leader - can add & edit reports | 2017 | |
| Daryle Assman | Team Leader | Sr Manager GX | Oct 2018 |
| Name | Zendesk Role | Reason | Date added | Date removed |
|---|---|---|---|---|
| Dave Sohnchen | administrator | Owner of instance | July 24, 2018 | |
| Curtis Dodd | administrator | Developer for GX Tech Team | July 24, 2018 | |
| Stephen Belleau | administrator | Admin for GX Tech Team | July 24, 2018 | |