GX Technology : NatGeo Form update - DRAFT

Partner Contacts

GX	Mark Demers
DATG	David Mayernik
Legal/Privacy	Privacy: Molly Petullo - molly.petullo@disney.com Jason Dorn - jason.dorn@disney.com Walt Coursol - walt.coursol@disney.com

Move feedback forms to Zendesk to remove the risk of hitting API limits for incoming requests
Use FXNow Form and Help Site update as template removing Help Site update requirements

Feature
Help Site		https://tvsupport.nationalgeographic.com/hc/en-us 4 column layout Footer links match the main site quick reply button "contact us"
Feedback Form	Zendesk feedback form migration	NatGeo has feedback forms that have two routing destinations: GX support (tech/account support) - Zendesk https://tvsupport.nationalgeographic.com/hc/en-us https://www.nationalgeographic.com/tv/ https://www.nationalgeographic.com/tv/feedback **remove "The quickest way to contact us is through this form. Alternatively, you may call Nat Geo TV Customer Care at (833) 866-0769."
	Data/Fields (Dev)	Fields/Data gathered Backend data passed through using same solution that ABC forms (possibly URL parameters)
	Customize form fields/categories (CRM)	Mark will provide the customized categories
	Customize form (Dev)	NO additional links listed (do not need a "Find Help With The Following" list like on ABC)

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