Page Links
Links to sections found on this page
Partner Summary
Logo and summary of partner's business
Tech Products
The products/services provided by GX Tech
Contact List
Main points of contact
ESPN is a superstar of the sports broadcasting world. The company is the leading cable sports broadcaster, reaching about 100 million US viewers per month with its stable of channels, including ESPN, ESPN2, and ESPN Classic. The 24-hour networks carry a variety of live sporting events, as well as programs devoted to news and analysis. ESPN also creates original programming for TV and radio, and lends content for ESPN.com, one of the most popular sports sites on the Internet. Its international operations extend the ESPN brand to another 200 countries.
Axis
3rd party support team, Sutherland, uses Axis for supporting OneID accounts primarily around Fantasy leagues. They access via split tunnel VPN. See Axis - GAE RunBook for whitelisted NAT IPs.
Zendesk Help Center
Subscription: Guide Enterprise
Theme: Legacy custom theme with single brand using categories for various products.
Languages: en-us, en-au, en-gb, es, pt-br
Customizations: Sutherland chatbot.
Zendesk CRM
- Support
- Chat
- Talk
- Stella (CSAT)
| Name | Title | Note |
|---|---|---|
| Doug Kramon | Sr Dir Care Ops & Fan Support | |
| Micah Citti | Mgr, Training Ops | |
| Stephen Macdonald | Customer Care Ops Assoc Mgr | |
| Jenn Lein | Assoc Mgr Fan Support |
Supplemental Contacts
| Name | Title | Note |
|---|---|---|
| Marc Siravo | Director Cyber Risk Management | ESPN security team for any Zendesk related security reviews. Reports to Gary Hunter |
| Chris Peterson | Sr Cyber Risk Mgmt Specialist |
Help Site Documentation
Backlog
Roadmap
Chargebacks
Historical tracking
Attachments:
GX Tech Roadmap_ shopDisney.pdf (application/pdf)
shopdisney-logo-vector.png (image/png)
ESPN.png (image/png)
Screen Shot 2020-09-23 at 10.55.34 AM.png (image/png)
