GX Technology : Chatbot - Ops - Troubleshooting

Enable Chatbot

1. Set the products.<PRODUCT>.enabled value to true in the <ENV>/overrides.json file for the applicable product and environment (disables both chatbot and livechat)
2. Redeploy chatbot server

Chatbot refers to invalid client version
(/v1/product/<PRODUCT>/loader redirects to a file that 404s)

1. Set the products.<PRODUCT>.client.useVersion value to a deployed version (normally a top-level directory in the public Cloud Storage bucket) in the <ENV>/overrides.json file for the applicable product and environment
2. Redeploy chatbot server

1. In the UI, click the three vertical dots next to chatbot text input
2. Select "End Chat"
3. Re-open chatbot

Chatbot doesn't respond to title searches

1. View logs to confirm /v1/product/<PRODUCT>/webhook/dialogflow is timing out
   1. Response times over 5,000ms violate Dialogflow webhook requirements
2. Troubleshoot Bifrost

1. View logs to confirm /v1/product/<PRODUCT>/webhook/dialogflow is failing
   1. A response code other than 200 violates Dialogflow webhook requirements
2. Look for logged exceptions
3. Analyze failure mode

1. Determine currently deployed version
2. Redeploy chatbot server
3. Wait for 5 minutes before testing again