Created by Katie Ross, last modified on Mar 30, 2021

Chatbot 2.0.0 - Migrate ABC The Good Bot

Pre-launch list
  • 2.0 triggers added to ABC Katie Ross
  • Product approved Dialogflow Agent Katie Ross
  • Promote Dialogflow from Dev to Preview
  • Create Zendesk Preview theme
  •  Confirm manifest settings if theme is updated
  • Push server out config files have secrets - N/A for this launch
  • CORS whitelisting required
    • support.abc.com
    • abc.com
    • https://abc-stage.zendesk.com/hc/en-us
  • Test pipeline (if not able to promote to prod-1 in launch readiness tasks) (did update from dev - preview day before)
Launch checklist
  • Open bridge Katie Ross
  • Agent Dialogflow ABC agent from Preview to Prod (0-0-0master-b107)
  • Promote server Darryl Dekok
  • Publish Zendesk ABC theme
    • test live chat

Manifest settings - March 16


Enable/Disable Article level contact channel control - Off  

Enable/Disable Live Chat - On 


Known issues
Mitigation Plan



Jira Tickets

Key Summary T Created Updated Due Assignee Reporter P Status Resolution
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No issues found


Configuration Changes

(info) Changes can be requested in advance as changes are applied at deploy time

Vault Keydevservernonprod-1nonprod-2prod-2prod-1Notes

Database Changes

(info) Files are located in chatbot-server/chatbot-dao/src/main/sql/

(warning) TechOps requires prior notice before applying scripts to prod-* environments to create change request (48+ hours?)

Filenonprod-1nonprod-2prod-2prod-1Notes