INITIAL RESEARCH
Articles
Design thinking for chatbots: https://www.invisionapp.com/blog/design-thinking-chatbots/?utm_campaign=Weekly%20Digest&utm_source=hs_email&utm_medium=email&utm_content=61335096&_hsenc=p2ANqtz---svP2HKaJyo0_dJkcEjzNSc_8kSVGXrq1i4c2zjFuJobHTDlpjvLupZqKuvUlzdmDu3ANS_9on1wn38-4Lm3-_JlIpw&_hsmi=61335420
Why chatbots fail: https://chatbot.fail/
Chatbot design is no laughing matter: https://www.invisionapp.com/blog/chatbot-design-no-laughing-matter/
Real examples of brands using chatbots: http://www.businessinsider.com/examples-brands-companies-chatbots-business-2017-10
Product Research (Products using chatbots of various styles)
Slackbot (in slack): https://get.slack.help/hc/en-us/articles/202026038-An-introduction-to-Slackbot
https://support.xbox.com/en-US/contact-us#0
https://www.talktalk.co.uk/shop/
https://www.klm.com/home/ca/en?WT.mc_id=c_ca_sea_google_brand_search_null_null&gclid=Cj0KCQjw5LbWBRDCARIsALAbcOeDo9HpbYtWyLr_FReNTpUTdQO3ckZze2SguAIrCWQBf0Lvr26YkBYaAsmjEALw_wcB&gclsrc=aw.ds (conversation/feedback dialog)
https://www.panerabread.com/en-us/home.html (conversation/feedback dialog)
Intuit bot (in mint app) https://venturebeat.com/2017/03/15/penny-takes-on-mint-with-a-bot-to-manage-your-money/
https://www.bold360.com/ (not just the product offering but also has chatbot on the site)
https://www.thenorthface.com/en_ca/help.html
Unity technologies (From an email to facebook messenger for the web, they utilize a chatbot that messages a weekly newsletter of sorts to you)
Facebook messenger - a few places from travel agencies/trip booking to real estate assistants etc. are using facebook messenger to help you to quick answers to things
Hello Fresh Screenshots
| Response to bot not recognizing user's message |
Product Offering
https://engage.liveperson.com/usage/bots/
