GX Technology : Chatbot - Chargeback model

Attendees: Julia Brown, Dave Sohnchen, Jacquie Armstrong, Katie Ross

We discussed:

We are confident that if we charged $2 or less per engaged session, the bot would have an ROI for our partners. The less we charge, the greater the ROI.
We ballparked that eventually, the bot should be covering around 250k/year
It would be great if the bot covered at least 100k in FY21
How much risk do we take on when charging per session?
Would our partners be willing to take on the risk of a fixed cost?
There are not any savings for already using GX for support.

After JA left, we discussed

The possibility of starting with (maybe two quarters) of price per session, and then agreeing on a fixed price per FQ going forward.
Julia recommends defining a session the same way competitors do. I.e., if they are charging for every engaged session (no matter if it reaches a “helpful” intent or not), then so should we. This allows us to have more of an apples-to-apples comparison in costs. (Learn from GX mistakes with being too honest with price per hour.)

Next steps:

Determine more accurate numbers for “cost of bot” -??Jacquie w/ Dave (and maybe Iris?)??
Have a pricing structure ready for DATG and MA by FY21 planning (Spring)

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