CS Support Tools 3.3 RC:
Major features included in this release:
- Phone Widget
- new Answer Phones task will be added to CS Support Tools
- Call logs can be optionally linked to an account so that the call log will appear as an account note.
- Flurry
- Added the ability to search by tags in the Flurry Advanced Search
- Call logs will appear as tickets within Flurry
- Date stamps changed to display in DD-MMM-YYYY format
- Accounts
- Date stamps changed to display in DD-MMM-YYYY format
- Transactions
- Date stamps changed to display in DD-MMM-YYYY format
- Topic Tagging
- topic tagging added to the following Flurry workflows: replying to email, closing emails, junking emails & creating new tickets
- topic tagging added to the Answer Phones workflow
- Tagging Admin
- provides TLs the ability to create new tag categories and tags.
- TLs will have the ability to enable or disable tag categories and tags.
- TLs will have the ability to edit existing tag categories and tags.
- TLs will be able to add/edit tag categories and tags based on Virtual World & Language.
- UI Enhancements
- removed many of the icons used on the tab controls and replaced with string labels.
- Updated timestamps to display abbreviated month name
- REX
- in the Account Summary section the CSD will be able check a guest's membership status against the Rights To Extra validation.
Client impacting changes:
- Club Penguin subscriptions are now disabled upon hard cancellation
- Admins with usernames exceeding 20 characters can now login
- Club Penguin transaction searches now returns consistent results (eg: search by invoice ID will return same result set as search by player ID)
- Moderator statistics are now recorded properly in the event a session expires
- Account notes have been imported from Nautilus (Blue Tool)
- Addition of the new Club Penguin Newsletter categories
Blockers!!
TECHOPS-972 was opened to allow access between the CS Support Tools stage/production servers and the REx production server.
Tasks breakdowns and full details for bugs are located in the following sprint-specific links:
Knightly Kaijiangosaurus (Sprint 11)
Laughing Leptoceratops (Sprint 12)
Mythical Megacervixosaurus (Sprint 13)
Quality Assurance:
QA status
Known issues: All known issues have been resolved.
Deployment Instructions:
DB Changes AND Config Changes from the:
Important!!
The following DB changes were part of 3.2, however, were not run as tagging and phone widget were not released. These SQL files MUST be run to enable support for tagging and phone widget:
- authentication/0010.sql
- authentication/0011.sql
- authentication/0012.sql
Database Changes
- authentication/0010.sql complete
- authentication/0011.sql complete
- authentication/0012.sql complete
- support_centre/0017.sql complete
- support_centre/0018.sql complete
- support/0007.sql complete
- support_centre/0019.sql complete
- support_centre/0020.sql complete
- authentication/0013.sql complete
- authentication/0014.sql complete
- authentication/0015.sql complete
- authentication/0016.sql complete
Added February 10, 2011 for Newsletter Queues
- support/0008.sql complete
- authentication/0017.sql complete
- mail/0001.sql complete
Added February 11, 2011 for Club Penguin Global Phone Support Queues
- support/0009.sql complete
- authentication/0018.sql complete
Added February 14, 2011 for MSS-2226
- support_centre/0021.sql complete
Knightly Kaijiangosaurus (Sprint 11) sprint: http://jira.clubpenguin.net/browse/MSS-1867
Laughing Leptoceratops (Sprint 12) sprint: http://jira.clubpenguin.net/browse/MSS-2001
Mythical Megacervixosaurus (Sprint 13) sprint: http://jira.clubpenguin.net/browse/MSS-2137
Nerdy Nanosaurus (Sprint 14) sprint: http://jira.clubpenguin.net/browse/MSS-2163
After the DB scripts have been run, the memcache will need to be cleared.