GX Technology : 2019-09-13 Retrospective
Created by Katie Ross on Dec 30, 2019
- Darryl - work went well!
- Kevin - Good progress with Security (ex. Chatbot)
- Release mania!
- Good progress on a lot of little things
- Department goals are coming along nicely.
- Kate
- Happy for Janaya! Great work with training and facilitation with Stephen/Harrison/AJ.
- Launches went well and handsoff for Kate. Shoutout for AJ
- DL Paris, Lucasfilm, and Enterprise tech resource for MyID - key conversations
- PREMIER SUPPORT o_o - Formal kick off next week
- Dave
- Multi-project work culminated to a large release week/sprint, progress with Chatbot. Huge collaboration, and flexing into a lot of responsibility and additional work.
- Late nights, early mornings
- WIN! +1
- AJ - looking forward to the new year!
- Katie - new role and learning happening.
- Chatbot 1.1 coming up and Freeform communications are all good.
- Flagging process win
- Matt - Things were released. Good job Janaya and AJ for helping test
- Stephen - First week of sprint was very fast and busy with Support and training.
- Janaya's in support!!
- Idea - CRM standup at 9:15am
- Harrison did great troubleshooting with Cody & Matt for the help.disney unassigned tickets issue.
- YayJ for releases
- Janaya
- Very productive with training. Already in the Support queue.
- QA testing and collaborating with the devs
- Thankful to Spharrison
- Getting familiar with our partners
- Looking forward to having Kate back in office again
- Harrison
- Help.Disney issue
- Good communication channels for the releases: Internal slack channel + large bridge
- Happy for Janaya's progress
- Kudos to Kate for continuing to drive formalizing the escalation process for ESPN Sutherland.
- Cody
- Curtis
- Disney+ is finally launched.
- Matt thanks for being so flexible with the non-stop injections and changes
- DMI is looking good, Thanks to Cody for Tolerating my Pixel by Pixel changes
- The Aquarium In Georgia was awesome
- Shop ADA requirements are almost all complete
What should we have done better?
- Darlesson - uncovering work we hadn't thought to include.
- Kate - Keep iterating on escalation process. Example from today with Zendesk outage.
- Harrison - How to account for times when we notice the issue first, include that in our procedures.
- Dave - Disney+ project tracking - documentation, historical reporting, injection tracking, scope/timelines, etc.
- Matt - Disney+ had too many last minute requirements changes
- Keep making tickets better for Matt to QA
- Stephen - unsure about EMEA ownership. Sphen and Kate to take away to find out more.
- Cody
- Calling out the deadline for V1 > V2 app update. Time tracker and Views app.
- Curtis:
- The aquarium coffee tasted worse than our swill
- External Teams continue to be indecisive
- ADA fixes are tricky at times